Reservation System Breach Affects Hard Rock Hotels & Casinos, Loews Hotels

Reservation System Breach Affects Hard Rock Hotels & Casinos, Loews Hotels. Along with death and taxes, data breaches are one of the only constants in this technology-driven world. In this blog post, we’re talking about the SynXis system hack which affected multiple hotel chains using Sabre Hospitality Solutions’ reservation system. Sabre Hospitality Solutions says an unauthorized party accessed its systems What happened: A number of hotels use third-party reservation and payment systems to run their businesses, and Sabre, which serves over 36,000 hotels and lodging services, is a giant among these third-party services. Even among this subset, not all transactions included credit card security codes, and the company claims that some of its bookings were processed with virtual credit card numbers, which are one-time credit card numbers used to conceal a consumer’s true credit card number. Who is affected: While the subset of customers identified through Sabre’s investigation are the only known victims so far, a handful of hotels have publically issued statements mentioning their usage of SynXis and explaining that they have customers who might have been directly affected by the breach. Sabre also seems to have notified specific business partners, like Hard Rock Hotels & Casinos as well as Loews Hotels. While neither of these chains stated that their internal systems were compromised, since both chains use SynXis, any Hard Rock or Loews customers who stayed at certain hotels between August 2016 and March 2017 may be impacted. If you stayed in an impacted hotel, be sure to check your credit card statement and report any unfamiliar charges immediately, check your credit reports to confirm no new accounts were opened in your name and consider investing in an identity theft protection service, as it will help you keep track of who may or may not have your personal information. You can start by regularly monitoring your credit reports as well as your credit card and bank account activity.
Reservation System Breach Affects Hard Rock Hotels & Casinos, Loews Hotels

Along with death and taxes, data breaches are one of the only constants in this technology-driven world. As hackers target bigger fish, breaches in the retail and hospitality industries are becoming extremely common, meaning that more recent data breaches affect larger pools of people. In this blog post, we’re talking about the SynXis system hack which affected multiple hotel chains using Sabre Hospitality Solutions’ reservation system.

Sabre Hospitality Solutions says an unauthorized party accessed its systems

What happened: A number of hotels use third-party reservation and payment systems to run their businesses, and Sabre, which serves over 36,000 hotels and lodging services, is a giant among these third-party services. Back in May, during its quarterly filing with the Security Exchange Commission, Sabre disclosed that it was “investigating an incident of unauthorized access.” The breach specifically affected its SynXis Central Reservation System, potentially putting any hotel and lodging companies using this system at risk. There is no indication, though, that any of Sabre’s other systems and services were impacted. After its investigation, Sabre announced on July 5 that it determined the breach occurred over a seven-month period, from August 2016 and March 2017. Despite the duration of the breach, Sabre says that only a subset of reservations processed were affected. Even among this subset, not all transactions included credit card security codes, and the company claims that some of its bookings were processed with virtual credit card numbers, which are one-time credit card numbers used to conceal a consumer’s true credit card number. However, in other cases, thieves might have gained access to credit card numbers, guest names, emails, phone numbers, address and other information. Social Security numbers, passports or drivers licenses were not accessed.

Who is affected: While the subset of customers identified through Sabre’s investigation are the only known victims…

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